Customer Care
For every purchase, you can include specific requests in the order notes.
For example, if you tell us your height, we can tailor the garment to fit your body perfectly. If you can’t find your size or have any doubts, feel free to email us at:
info@traversi-studio.com
We value our relationship with customers and are happy to answer any questions.
How we work
Our production approach is based on transparency and operates through three main models that vary over time:
Ready to ship
Made to Order
Archive Collection
Ready to Ship – Fast Delivery, Tailored Care.
For each collection, we prepare a limited number of pre-cut pieces in various colorways, ready for shipping.
Even with this formula, we can still adjust the garment to your measurements and customize certain details — such as your choice of hardware finish (available in three options) or the dust bag color (just leave a note at checkout). This exclusive setup allows us to offer faster turnaround times without compromising on artisanal care.
Please allow up to 3 business days to finalize and package your order, plus standard shipping time depending on your destination.
Made to order
Made to Order is a planning model where the production of a single piece begins only after the customer places an order. This approach offers several advantages:
- Sustainability: we avoid wasting resources and gain better insights into how to improve our products.
- Customization: some measurements can be adjusted to fit the customer. For clothing, details like length can be customized.
- Uniqueness: every product is made to order, making it a unique, handcrafted item, carefully designed down to the finest detail.
- Waiting Time: the importance of working with respect for resources and quality.
Archive Collection
This mode offers a selection of our first products at discounted prices. Among these, accessories from the Castigo line, made in different colors no longer available. Each item is the result of careful craftsmanship.